What is van support?
Van support means having a dedicated support vehicle available during your cycling trip, ready to assist you throughout the day.
It is not only about transporting luggage, but about providing practical help, comfort, and flexibility while you ride — from carrying extra clothing and supplies to offering assistance whenever needed.
Depending on the type of tour, van support can be fully included or available as an additional option.
🚐 Van support on guided tours
On our guided bike tours, van support is always included.
The support van follows the group throughout the day, offering continuous assistance and helping ensure a smooth and enjoyable ride.
During the tour, the van:
- transports luggage from one hotel to the next
- carries water, snacks, and fresh supplies
- provides mechanical assistance if needed
- carries extra clothing or personal items
- is available for anyone who may need a break or a lift along the route
The van is an essential part of the experience, allowing you to ride with confidence while knowing that support is always nearby.
🧳 Van support on self-guided tours
Our self-guided tours are designed to offer independence and flexibility, allowing you to ride at your own pace and enjoy each day on your own schedule.
For this reason, van support is not included as part of the standard self-guided experience.
Instead, we provide a luggage transfer service, with your bags transported from one hotel to the next, so you can ride without carrying extra weight.
You will also have access to route navigation, detailed trip information, and on-call support if needed — for more details, see our FAQs
🔄 Van support as an optional service
For private groups, it is possible to request van support also on a self-guided tour.
This option allows you to enjoy the flexibility of a self-guided experience, while having a dedicated support vehicle and driver available during the ride.
The support person can assist with:
- luggage transport between hotels
- mechanical support if needed
- water, snacks, and basic supplies
- assistance along the route whenever required
This solution is ideal for groups who would like more comfort and support, while still keeping the freedom of a self-guided itinerary.
⚠️ Availability & important notes
Van support for self-guided tours is available on request for private groups, and is subject to availability.
We recommend requesting this service well in advance, as our vans are primarily allocated to guided tours and availability can be limited during the season.
Please note that, in this format, the van provides support during the cycling day, but is not available after arrival at the hotel.
This option is designed to offer additional comfort during the ride, while maintaining the independent nature of a self-guided tour.
For practical travel advice, you may also find useful information in our Travel Tips
♻️ Our electric support van
Our fleet now includes a 100% electric support van, introduced as part of our commitment to more responsible travel.
We currently use it mainly in our Tuscany tours, especially in the Val d’Orcia area, where routes are designed to stay within its range. It is ideal for luggage transfers and support on loop-based tours, such as our Cycling & Cooking experiences.
The van is charged using renewable energy from our solar system, helping reduce the environmental impact of our operations.
This is one of the steps we are taking toward a more sustainable way of running our tours.
SELF-GUIDED TOURS
Van support is not included in standard self-guided tours. Only luggage is transferred from one hotel to the next, allowing you to ride independently.
OPTIONAL VAN SUPPORT
Private groups can request van support during the ride, while keeping the flexibility and pace of a self-guided tour.
FLEXIBILITY ON THE ROAD
At any time during the ride, you can take a break, skip a climb, or get assistance from the support van whenever needed.
❓ Van Support — FAQs
Is van support included in all bike tours?
Van support is always included in guided tours.
In self-guided tours, only luggage transfer is included, not a support vehicle during the ride.
Can I add van support to a self-guided tour?
Yes — van support can be arranged for private groups on request, depending on availability.
What does the support van provide?
The van carries luggage, water, snacks, and extra clothing, and provides mechanical and logistical support during the ride.
Can I use the van at any time during the ride?
Yes — during supported tours, you can take a break, skip a climb, or get assistance whenever needed.
Is the van available after arrival at the hotel?
On guided tours, the van remains part of the tour service and is managed by the guide team.
On self-guided tours with optional van support, the van provides assistance during the cycling day, but is not available after arrival at the hotel.
Do I need to book van support in advance?
Yes — we strongly recommend requesting van support in advance, as availability is limited and priority is given to guided tours.