Post Covid-19 travelling
Updates to Our Booking Policies, our safety & hygiene protocols, offer of small private groups tour

June 15th 2020

We want to inform that of course for the unpredictable and unprecedented  times we canceled all our guided tour till end of June and postponed all self guided until end of July

Italy was under a strictly lock down and we open our bans on June 15th – but still we think is too early to be relaxed and confident.  Us residente are not yet allowed, it is expected that these restriction will be lifted on July 1st.

 ANYWAY WE ARE HER FOR YOU WHEN YOU feel is the right moment to plans you a cycling vacation.

In fact cycling, being outdoors and naturally socially distanced, is genetically  safer than other types of activities and modes of travel right now.
We focus on biking in wide open beautiful spaces, far from crowds and more off the beaten path.

We plan to further reduce risk by being smart and modifying our operations.

First of all: we provide self guided and those trips are all private, so this will the strongly suggested way to travel for this fall and in 2021

Also we offer guided tour – for this summer we are capping our tours with a maximum group size of 4-8 guests

We will opt the outdoor spaces as much as possible.

We will make available hand sanitizers for our customers, in the van, at  bike fitting meeting and during any guided day trip or tour.

 

Some  rules and precautions we take:

Hotels –  We’ve carefully selected the hotels on our trips because of their high standards for quality.

We are asking all our hotel operators to abide by an enhanced safety protocol for cleaning and physical distancing.

Bikes, equipment & Vans – From GPS device, handle bar, saddle, helmets, any  piece of gear that needs it will get a daily cleaning and disinfection with alcohol based product. The same for  all common surface areas in our vans

Meals: as much as possible dining will be arranged outside As appropriate, we will also allow customer to modify dining as risk tolerance allows: getting room-service, take-out or dining separately in smaller groups

Prepared Tour Leaders Our offices are staffed for emergencies, and we’ll be there to provide support for you and our field team when needed. Our Trip Leaders , will have a protocol to follow in case of any health issues. A new training program for our Trip Leaders will set them up to support you as we travel in these unusual times. They’ll be proactive communicators and prepared to manage logistics around any adjustments needed during your trip.

Arriving Healthy Upon their arrival, guests will have to declare that they do not have a body temperature exceeding 37.5°C.

Only on  the guided tour on day one all guests will have their temperature taken by Trip Leader. A reading of ≥37.5°C will mean we are unable to welcome  on the trip.

Face Coverings We’re recommending that all guests bring their preferred face coverings, whether they’re stylish patterned buffs, face masks or simple bandanas. We’ll have a small supply on hand if you forget. We’ll make every effort to have hand sanitizer available, but it’s always a good idea to bring own.

 

PROTECT YOURSELF AND OTHERS FROM GETTING SICK  vadememcum

Wash your hands frequently with water and soap or with an alcohol-based gel

Avoid handshaking and hugging

Avoid sharing bottles and glasses

Avoid touching your eyes, nose and mouth

Cover your mouth and nose when coughing or sneezing

Clean off surfaces with alcohol or chlorine-based disinfectants

Keep a safe distance in any social contact

During a excursion, use gloves, under a hygienic helmet, sanitary mask, glasses

At the end of each excursion, sanitize all the equipment with alcohol-based detergent

 

The other big news is that we have relaxed our policies as follows:

For all bookings made from now June 2020 – we apply a different cancellation policy

Most important: the booking deposit for all 2020 will be only euro 100 (as opposed to usual 400 to 500 euro ) and final payment   is due only 14 days before the trip

Besides if cancellation  after the payment is due to Covid condition  100% of the funds can be kept on account for use during all 2022 or refund 50%

For  2021 tours: we will kept the deposit only 100 euro to secure your space, finale payment 30 days before the trip
if covid-19 situation will be persistent we will amend our terms – See our terms & condition 

 

We are a small  family-run company , same owner/founder even if now we have the second generation full engaged in the company

Since 1994, so we have  some company saving  – in short, we will weather the storm.

During more than 25 years  WE FACE other challenges – this is completely new because is so globally and overwhelmed, we can’t wait to  welcome again in Italy for a lifetime cycling trip

don’t hesitate to reach out to us if you have questions, doubts, needs!

Cicloposse team